Frequently Asked Questions

Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us.

🚚 Delivery

How long does delivery take?

Orders within major cities are delivered in 3–5 business days. Remote areas may take 5–7 business days.

Do you offer nationwide delivery?

Yes! We deliver across all of Pakistan.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can also visit our Track Order page.

Is there a delivery charge?

Delivery charges vary based on your location and order size. The exact charge will be shown at checkout.

What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfers, and major debit/credit cards.

Is it safe to pay online?

Absolutely. Our checkout is secured with SSL encryption to keep your payment information safe.

Can I pay on delivery?

Yes! Cash on Delivery (COD) is available across Pakistan.

What is your return policy?

We accept returns within 7 days of delivery if the product is unused and in its original packaging.

How do I request a return?

Contact us via WhatsApp or email with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placing them. Please contact us immediately via WhatsApp.

What if I received a damaged or wrong item?

We're sorry to hear that! Please contact us within 48 hours with a photo of the item and we'll make it right.